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Terms and Conditions

Reservations, Cancellation and No-Show policy


Guarantee Policy
A valid Credit Card is required at booking time for all rates.

Deposit Policy
Best Available Rate: Full prepayment charged into credit card at the time of reservation.
Flexible Rate: Deposit not required.
Golden Age: Full prepayment charged into credit card at the time of reservation.
Other rates: please see specific policies on the rate.


Cancellation/Modification Policy
Best Available Rate: Non refundable in case of cancellation, however date changes are allowed without penalties.
Flexible Rate: Cancellation or modification free of charge up to 48h before arrival.
Golden Age: Non refundable in case of cancellation, however date changes are allowed without penalties.
Other rates: please see specific policies on the rate.

No-Shows Policy

Best Available Rate: Full prepayment, non refundable in case of No-Show.
Flexible Rate: One night charged to your credit card.
Golden Age: Full prepayment, non refundable in case of No-Show.
Other rates: please see specific policies on the rate.

Late Check-Out
On request. Please contact Reservations Department for more information and conditions. Additional fees may be applied.
Note: Reservations can be made up to 2 years prior to arrival date.

Privacy Policy

We, our service providers and business partners will make our best to implement and maintain physical, electronic and procedural security measures to protect your personal data according to legal personal data protection requirements applicable in the European Union (General Data Protection Regulation).

Heritage Lisbon HotelsHeritage Avenida Liberdade Hotel - Avenida da Liberdade, 28 - 1250 Lisboa - Portugal - Tel: +351 213 404 040 avliberdade@heritage.pt